Welcome to Anke Travel Co. These Terms of Service (“Terms”) govern your use of our website, services, and travel-related products. By accessing our website or booking any service through us, you agree to be bound by these Terms.
1. About Our Services
Anke Travel Co. provides travel-related services, which may include travel planning, tour packages, flight reservations, accommodation arrangements, transportation, travel experiences, and other related services.
Some services may be provided by third-party airlines, hotels, transportation providers, tour operators, or other travel partners. Their own terms and conditions may also apply.
2. Booking and Reservations
When you make a booking through Anke Travel Co., you agree to provide accurate and complete information.
A booking is considered confirmed only after the required payment has been received and confirmation has been issued by Anke Travel Co. or the relevant service provider.
We reserve the right to decline or cancel a booking where information provided is inaccurate, payment cannot be verified, or other legitimate circumstances prevent us from fulfilling the booking.
3. Payments
All prices and payment requirements will be communicated to you before confirmation of your booking.
Depending on the service, full payment or a deposit may be required to confirm a reservation.
Additional charges may apply for changes, cancellations, upgrades, baggage, transportation, taxes, service fees, or other optional services.
Where applicable, prices may change due to currency fluctuations, supplier pricing, taxes, government charges, or other external factors.
4. Cancellation and Refunds
Cancellation and refund conditions may vary depending on the service provider and type of booking.
Certain bookings may be non-refundable or subject to cancellation fees.
Refunds, where applicable, will be processed according to the terms of the relevant airline, hotel, tour operator, or other service provider. Anke Travel Co. will communicate the applicable conditions to the customer as clearly as reasonably possible.
Service fees charged by Anke Travel Co. may be non-refundable unless otherwise stated.
5. Changes to Bookings
Requests to change travel dates, destinations, passengers, accommodation, transportation, or other booking details may be subject to availability and additional charges.
Any applicable fees imposed by third-party providers, together with our applicable service charges, will be payable by the customer.
6. Travel Documents and Requirements
Customers are responsible for ensuring that they possess valid passports, visas, permits, travel insurance, vaccination certificates, identification documents, and any other documents required for their journey.
Travel requirements may differ depending on the destination, nationality, transit country, and purpose of travel.
Customers should verify the latest requirements with the relevant government authorities, embassies, airlines, and other appropriate authorities before travelling.
Anke Travel Co. is not responsible for losses arising from incomplete, inaccurate, expired, or missing travel documentation.
7. Third-Party Service Providers
Our services may involve independent third-party providers, including airlines, hotels, transportation companies, tour operators, insurance providers, and activity providers.
Their services are subject to their own terms, policies, schedules, availability, and conditions.
While we make reasonable efforts to work with reliable providers, Anke Travel Co. is not responsible for circumstances directly caused by a third-party provider, including delays, cancellations, schedule changes, service interruptions, or changes in availability.
8. Travel Delays and Cancellations
Travel schedules may be affected by circumstances beyond our control, including weather conditions, natural disasters, strikes, technical issues, government restrictions, border closures, security situations, pandemics, or other unforeseen events.
Where possible, we will assist customers in communicating with the relevant service provider and exploring available alternatives.
Any refunds or compensation will be subject to the policies and obligations of the applicable service provider.
9. Customer Responsibilities
Customers agree to:
- Provide accurate information during the booking process.
- Review booking confirmations and notify us promptly of any errors.
- Follow the rules and conditions of airlines, hotels, tour operators, and other service providers.
- Arrive at airports, hotels, departure points, and other locations within the required time.
- Maintain valid travel documentation.
- Comply with applicable laws and regulations of the countries they visit.
- Pay all applicable charges associated with their booking.
10. Website Use
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our systems.
- Copy, reproduce, or distribute website content without permission.
- Introduce malicious software or interfere with the operation of the website.
- Provide false or misleading information.
We reserve the right to restrict or terminate access to the website where misuse is suspected.
11. Website Information
We make reasonable efforts to ensure that information published on our website is accurate and up to date. However, travel information, prices, availability, schedules, visa requirements, and other details may change without notice.
Information provided on the website should not be considered a guarantee that a particular service, price, schedule, or travel arrangement will remain available.
12. Intellectual Property
All website content, including text, graphics, logos, photographs, designs, trademarks, videos, and other materials, is owned by or licensed to Anke Travel Co. unless otherwise stated.
You may not reproduce, modify, distribute, or commercially use our content without prior written permission.
13. Privacy
Your use of our services is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
14. Limitation of Liability
To the extent permitted by applicable law, Anke Travel Co. will not be liable for indirect, incidental, or consequential losses arising from circumstances beyond our reasonable control or from the acts or omissions of third-party service providers.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
15. Force Majeure
Anke Travel Co. will not be responsible for failure or delay in providing services caused by events beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, government actions, strikes, pandemics, technical failures, transportation disruptions, or other unforeseen circumstances.
16. Complaints
If you experience an issue with a service booked through Anke Travel Co., please contact us as soon as possible so that we can attempt to assist you.
Where the issue concerns a third-party provider, we may need to refer the matter to that provider according to its applicable procedures.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices.
The updated version will be published on this website with a revised effective date. Your continued use of our website after changes are published constitutes acceptance of the updated Terms.
18. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of Nepal, unless otherwise required by applicable law or agreed in writing.
Any disputes arising in connection with these Terms or our services shall be subject to the jurisdiction of the appropriate courts or authorities of Nepal.
19. Contact Us
If you have any questions regarding these Terms of Service, bookings, cancellations, or our travel services, please contact us:
Anke Travel Co.
Address: Kathmandu, Nepal
Phone: +977 9812020801
Email: info@anketravels.com
Website: www.anketravels.com