Privacy Policy
At Anke Travel Co., your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, make a booking, contact us, or use our travel services.
1. Information We Collect
We may collect information you provide directly to us, including:
- Full name
- Email address
- Phone number
- Travel dates and destinations
- Booking and reservation details
- Travel preferences
- Passport or travel-document information when required for a travel service
- Information submitted through contact, booking, or support forms
We may also collect limited technical information, such as your IP address, browser type, device information, and website usage data.
2. How We Use Your Information
We may use your information to:
- Process and manage travel bookings
- Arrange flights, accommodation, tours, transportation, and related services
- Respond to your questions and support requests
- Send booking confirmations and important travel updates
- Process payments and transactions
- Personalize and improve our services
- Improve website functionality and user experience
- Send promotional information where permitted and applicable
- Prevent fraud, misuse, or unauthorized activity
- Meet applicable legal and regulatory requirements
3. Sharing Your Information
To provide the services you request, we may share relevant information with trusted service providers, including:
- Airlines
- Hotels and resorts
- Tour operators
- Transportation providers
- Travel insurance providers
- Payment processors
- Technology and service providers
- Government or regulatory authorities where legally required
We only share information that is reasonably necessary for the relevant service or purpose.
We do not sell or rent your personal information to third parties for their own marketing purposes.
4. Travel Documents
Certain travel services may require passport, visa, identification, or other travel-document information.
Where required, this information will be used only for legitimate travel-related purposes, such as reservations, ticketing, visa assistance, or compliance with applicable travel requirements.
Please avoid submitting unnecessary sensitive information through general website forms.
5. Payment Information
Payments may be processed through third-party payment providers. Your payment information may therefore be collected and processed directly by the relevant payment provider under its own privacy and security policies.
Anke Travel Co. does not intentionally retain complete payment-card information unless necessary and legally permitted.
6. Cookies
Our website may use cookies and similar technologies to:
- Remember preferences
- Improve website functionality
- Understand website traffic
- Analyze user behavior
- Improve our services
- Support relevant marketing activities
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
7. Third-Party Websites
Our website may contain links to third-party websites, including airlines, hotels, payment providers, and travel partners.
Anke Travel Co. is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
8. Data Security
We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Maintain booking and business records
- Resolve disputes
- Meet contractual obligations
- Comply with applicable legal requirements
When information is no longer required, we may securely delete or anonymize it where appropriate.
10. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where applicable
- Opt out of promotional communications
- Ask how your information is collected and used
To make a privacy-related request, please contact us using the details below.
11. Marketing Communications
Where permitted, we may send you information about travel offers, destinations, packages, promotions, and other services.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
12. Children’s Privacy
Our website is not intentionally designed to collect unnecessary personal information from children.
Where travel services involve minors, information should be provided by a parent, guardian, or other authorized person where appropriate.
13. International Data Processing
Travel arrangements may involve international airlines, hotels, tour operators, payment providers, and other service providers.
As a result, your information may be processed or transferred outside your country of residence. Where required, we will take reasonable steps to ensure that applicable privacy and data-protection requirements are respected.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
Any updated version will be published on this page together with a revised effective date.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Anke Travel Co.
Address: Kathmandu, Nepal
Phone: +977 9812020801
Email: info@anketravels.com
Website: www.anketravels.com
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.
Your Privacy Matters
At Anke Travel Co., we are committed to handling your information responsibly while providing you with a smooth, reliable, and personalized travel experience.